Ticket Info & FAQs

CinefestOZ will remain compliant with all COVID-19 restrictions, which may alter at any time before or during the festival.  We will keep audiences updated with any changes. CinefestOZ is committed to the safety of its audience, staff, volunteers, partners and suppliers. For further information on measures we are taking, and what we are asking of audiences, please CLICK HERE.

We recommend booking your tickets or pass early to avoid disappointment, as capacities may be limited by government regulations.

First, purchase the Cinepass from the CinefestOZ website https://cinefestoz.com/browse-sessions-tickets/buy-cinepasses/ You will be emailed a receipt for the pass you’ve purchased which will contain your unique 7-digit pass code.

Depending on which Pass you purchase, some passes will have the relevant events automatically added to it once you purchase – these Passes are the Platinum Pass, Film Prize Pass, Weekend Pass and Industry Pass. For the Short Film Pass and the Multi-Pass, you can add your selections to your Pass once the Pass has been purchased. Please check the Buy Cinepasses website page for the details of these sessions:  ADD LINK  https://cinefestoz.com/browse-sessions-tickets/buy-cinepasses/

Second, peruse the program for other events and general screenings of films you’d like to attend.  On the CinefestOZ website you can browse sessions based on your preferences, such as date, venue, event type, content, country of origin or keyword. Use the drop-down checkboxes to simplify your search.  Once you’ve chosen some sessions, make sure these are valid for the specific pass you’ve purchased.  Click on the session, and in the Code section of the pricing enter the 7-digit pass code.  Click “Validate” and then you can select a $0.00 value ticket to add to your pass. If you have two passes or more, repeat the process then click “Add to Cart”. Continue for other events and screenings you’ve selected.  Click on “Checkout” to finalise your bookings.

The Platinum Pass, Film Prize Pass and Weekend Pass are electronic passes, and patrons will be given a lanyard with a QR code on to use, which will store all your booking information. All of the other Passes, your ticket information can be display through presenting them through the app on your smart phone, email or printed ticket. 

We encourage you not to print your tickets where necessary and download the app for easy access. Our staff are at every event to assist should you misplace or cannot find your tickets.

You can purchase and watch On Demand and Live Streamed events and screenings through your ticketing account.  All short films will be available to watch on demand by purchasing the Online Short Film Cinepass.  The CinefestOZ Industry Program will be live streamed for those who can’t attend in person – purchase an Industry Cinepass to participate.

Please note that online content is geo-blocked to Australia.

For further information and streaming FAQs, CLICK HERE.

On the CinefestOZ website you can browse sessions based on your preferences, such as for date, venue, event type, content, country of origin or keyword. Use the drop-down checkboxes to simplify your search or click on the buttons at the top to filter for specific interests such as Comedy, Family-friendly or Community Screenings.

Make sure you have cleared any previous searches first!  This can be done by clicking on the black X in a circle below the Keyword field, to remove the filter. In the below example, clicking on the X in the circle will remove the Comedy filter and all events and screenings will then appear below.

You can also filter for more than one criteria, for example selecting both “Comedy” and “Margaret River Augusta” will bring up only comedy sessions in the Margaret River Augusta region.

Click on the image of the event or screening that interests you, and you’ll then be taken to an information page for details on the film or event, venue and prices.

Selecting Tickets

On the session page select a date and time from the options for that film.  You can choose between the options by clicking on the date and venue above the pricing, or the date and time below the social media icons on the right hand side of the page.

Select the quantity of tickets you’d like for each type of ticket.  There may be Adult, Concession and Child prices for a screening.  Click on “Add to Cart”.  Follow the prompts in the pop-up box to purchase immediately or continue to browse for other tickets.  Once you have selected all of the screenings and events you’d like to purchase, click on the Cart (shopping trolley) icon at the top right of the page to purchase.

Completing the purchase

You will have to sign in or set up a new account to buy tickets. Your log-in and password will be the same as previous years.  If you’ve forgotten your account details, click on the Account (person) icon at the top right of the CinefestOZ website and follow the prompts given for either a forgotten log-in or a lost password.  If you are setting one up for the first time, keep your account details handy so that you can log in and purchase new tickets, reprint or exchange tickets at a later time.

On the Secure Checkout page make sure you check the “Booking Items” list on the right-hand side.  You can make changes to your cart by clicking on “View/Edit your Cart” below this list.  Complete the payment information and click on “Confirm Booking”.  You can see whether the transaction was successful on the next screen.

Your tickets and receipt will be emailed to you within 15 minutes of purchasing.

If you have purchased single tickets, your receipt and tickets will be automatically emailed to you after your online transaction. The tickets contain a barcode that will be scanned on entry to the session, so please show your tickets on your app, or in hard copy at the venue.

This is an automated process so although the tickets should be sent to you immediately after purchase, this can sometimes take a few minutes. Please allow 30 minutes and be sure to check your junk mail folders.  

If you have not received your tickets after these checks, please log into your ticketing account by clicking on the Account (person) icon at the top right of the website.  Your booked sessions can be viewed and printed here.  If you are still experiencing issues, please email [email protected] for assistance.

Please log into your account to re-print your tickets.

Unfortunately, no. The screenings with functions pre-film or post-film are for premieres and the film and function are part of the same ticket.  Please check the Full Program on 30 July for other screening times for that film.

Most of our venues are wheelchair accessible, with accessible parking, access and toilets. Please email [email protected] to discuss the venue and session you would like to attend and our team will assist however possible.

There is no allocated seating at our venues so if you would like to select your own seats, particularly for busy screenings, we recommend arriving at least 15 minutes prior to the screening start time printed on your ticket. Please be aware that for some screenings there may be queues to gain entry to a cinema. All cinemas have options to purchase light snacks and drinks.

For events at the Margaret River HEART, please note:  Doors will open one hour prior to start time to allow patrons to enjoy the Margaret River HEART onsite cash bar and Kiosk. 

For events at the Esplanade Hotel in Busselton, food and drinks available for purchase. Please reserve your dinner table in advance at The Esplanade Hotel.

Tickets for these sessions are not currently available, although some may be released at a later date. If you would like to be put on a waitlist for a screening or event listing Standby tickets please fill in the Waitlist form on the event website page or email [email protected]. There is no guarantee that tickets will become available or that any further tickets released can be allocated to all patrons on a waitlist.

12 and under (as per standard cinema tickets).

Yes, this is the same as the concession ticket for a general screening – a valid student or concession card must be shown at the time of purchase or presented on entry if requested.

As a local not-for-profit organisation, it costs us a lot more to bring premieres and French films to the southwest, as opposed to the general release of a film across Australia. Many of the films will not be shown in general release and have been sourced specially for CinefestOZ.

There is no allocated seating at any screenings.  Some films are screened in multiple cinemas at the same time so please check the cinema number that is shown on your ticket.  If your friend’s ticket is also for the same cinema then we recommend you arrive early to select your own seats.  To make sure you both purchase tickets for the same cinema it’s best to book at the same time.

Please also be mindful that due to COVID-19 restrictions, some seats may be unavailable to keep guests socially distanced.

We recommend checking your sessions are correct before purchasing, however we understand that circumstances do change.  All single tickets are non-refundable but can be exchanged (subject to availability) for the equal dollar amount or more before the session start time. Exchanges are not permitted for a session that has already commenced or has passed.

Log into your ticketing account and select the session you’d like to exchange. Click on “Exchange Tickets”, check the details of the session and select “Exchange”.  Choose the new session and add this to your cart, then Check Out to complete the exchange and pay any difference in price.  Your new tickets will be emailed to you, and the ticket you’ve exchanged will become void and entry will not be permitted via barcode scanning.

Sessions may be cancelled or exchanged online (subject to availability) before the session start time.  Log into your account, and in the Passes section if you have more than one pass select the specific pass by checking the box next to it.  Click on “View/Exchange Sessions”, and select the session you’d like to cancel or exchange and click “Exchange Sessions”.  When the box appears, make sure the details are correct and then select “Exchange”.  Continue with the check-out process and the session/s will be removed from your pass.

As a not-for-profit festival CinefestOZ aims to keep all costs down but we need to cover our administration expenses.  We charge a minimal booking fee on each transaction (not on each ticket).  This is used to pay for a small part of the cost of our ticketing system, which provides many benefits such as 24-hour purchasing, a free iPhone and Android app and specialised film festival ticketing services.  We have chosen to charge a booking fee rather than increase the price of all tickets to cover this cost.  We will continue to ensure this fee is kept to a minimum and we recommend that, where possible, tickets are purchased in one transaction or as a discounted pass to limit the booking fees paid.