Ticketing Terms and Conditions

All sessions are 18 years and over for unclassified films in accordance with Classification guidelines. This policy is strictly adhered to. Refunds will not be given for tickets purchased, or which are attempted to be used, contrary to this policy and those guidelines. 

By submitting your order, or purchasing at a Festival Ticket Outlet, you are indicating that you have read and accept these CinefestOZ Terms and Conditions, which may change. All orders are subject to payment of full fare, credit card approval and billing address verification. 


Single Ticket Purchases: All single tickets are non-refundable but can be exchanged for tickets of the equal dollar amount or more, with the value of tickets already paid to be used as credit towards a ticket of a higher dollar amount, and the difference in amount to be paid immediately by you. Any dollar amount difference will not be refunded. Exchanges can occur before the session start time at a CinefestOZ Ticket Outlet or via online customer accounts. Single ticket exchanges are subject to availability. Credit card changes are non-refundable. 

Special Events:  No exchange or refund is offered on Special Events, including Busselton Premieres, In Conversation events. 

A booking fee applies for transactions made online, via phone or at a Festival Ticket Outlet, as below: 

$0.01 – $20.00 = $1.50 

$20.01 – $60.00 = $2.50 

$60.01 – $200.00 = $3.50 

>$200.00 = $4.00 

Passes are exempt from booking fees if the order total is $0 when checking out (i.e. when sessions are being added to a previously purchased pass). If the pass holder has purchased additional single tickets in the same transaction, then the booking fee applies to those tickets only. 

All persons seeking admittance to an event or session must have a valid ticket, irrespective of their age. Seat numbers are not allocated or indicated on tickets. However, for some cinema sessions, seats have been allocated and reserved by the Festival, and staff will seat guests on entry. Latecomers will be admitted at the discretion of staff or  volunteers. 

CinefestOZ reserves the right to deny any person admission to any Festival Managed Venues or session. 

A valid Companion Card or valid Companion Card Number must be produced at the time of the booking to gain access to the Companion Card Scheme offer. Details of use are on the Companion Card website www.companioncard.org.au. For bookings made online via the CinefestOZ website please email [email protected] with details of the tickets purchased to enable a Companion Card ticket to be issued for the same session/s.  

CinefestOZ accepts a range of concessions to ensure the Festival is accessible to all. We offer concession tickets for general screenings and some events (where listed) to full-time students, pensioners, unwaged people and seniors. A current and appropriate ID or concession card must be presented when buying or collecting tickets and, if requested, on entry to the venue, always to the satisfaction of Festival staff and Movie Crew volunteers. 

The use of cameras, phones or other devices for the purposes of recording any copyright protected material in any way in any Festival sessions or Events is strictly prohibited. Security personnel may be in attendance to prevent illicit recording. If a person is believed to have been so recording illegally they will be immediately removed from the venue and the recording device may be confiscated. No refund will be provided. Further action may be taken against the individual/s found to have breached copyright or the restrictions in these Terms. 

Particulars of the session or event may be changed without prior notice. Films, artists or performers may be added, withdrawn or substituted for specific performances or sessions. No refunds will be available in these instances, except as set out in these Terms or at the discretion of the Festival, however exchanges may be permitted, solely as set out above. CinefestOZ may vary these Terms and Conditions at any time, which will be binding on all ticket or Pass holders. CinefestOZ will post the varied Terms and Conditions on its website. 

If you have any further questions regarding ticket purchases, please email [email protected]