Ticketing Terms and Conditions

All sessions are 18 years and over for unclassified films in accordance with Classification guidelines. This policy is strictly adhered to. Refunds will not be given for tickets purchased, or which are attempted to be used, contrary to this policy and those guidelines.

By submitting your order, or purchasing at a Festival Ticket Outlet, you are indicating that you have read and accept these CinefestOZ Terms and Conditions, which may change. All orders are subject to payment of full fare, credit card approval and billing address verification.

admission to events and venues

All persons seeking admittance to an event or session must have a valid ticket, irrespective of their age. Seat numbers are not allocated or indicated on tickets. However, for some cinema sessions, seats have been allocated and reserved by the Festival, and staff will seat guests on entry. Latecomers will be admitted at the discretion of staff or volunteers.

CinefestOZ reserves the right to deny any person admission to any Festival Managed Venues or session.

booking fees

A booking fee applies for transactions made online, via phone or at a Festival Ticket Outlet, as below:

$0.01 – $20.00 = $1.50
$20.01 – $60.00 = $2.50
$60.01 – $200.00 = $3.50
>$200.00 = $4.00

Passes will be charged a booking fee at the time of the original purchase but are exempt from booking fees when redeeming general screenings and the total is $0.00 when checking out. If the pass holder has purchased additional single tickets in the same transaction, then the booking fee applies to those tickets only.

companion cards

A valid Companion Card or valid Companion Card Number must be produced at the time of the booking to gain access to the Companion Card Scheme offer. Details of use are on the COMPANION CARD WEBSITE

For bookings made online via the CinefestOZ website please EMAIL US with details of the tickets purchased to enable a Companion Card ticket to be issued for the same session/s.

concessions

CinefestOZ accepts a range of concessions to ensure the Festival is accessible to all. We offer concession tickets for general screenings and some events (where listed) to full-time students, pensioners, unwaged people and seniors. A current and appropriate ID or concession card must be presented when buying or collecting tickets and, if requested, on entry to the venue, always to the satisfaction of Festival staff and Movie Crew volunteers.

copyright

The use of cameras, phones or other devices for the purposes of recording any copyright protected material in any way in any Festival sessions or Events is strictly prohibited. Security personnel may be in attendance to prevent illicit recording. If a person is believed to have been so recording illegally they will be immediately removed from the venue and the recording device may be confiscated. No refund will be provided. Further action may be taken against the individual/s found to have breached copyright or the restrictions in these Terms.

DISCOUNT CODES

Discount codes are valid to be used on the following ticket types and can be used more than once. Excludes Family of four (4) ticket type as this is already discounted and excludes all other events. Expiry date: 8 September 2025.

Adult General Screening
Concession General Screening
Child General Screening

For detailed instructions on how to use, please visit the HOW TO GUIDE

passes/CINEPASSES

CinefestOZ Cinepass’ are non-transferable, valid only for the named holder, and entitle the holder to one (1) ticket per session/event per Cinepass. Cinepass’ may include access to screenings, events, and experiences as outlined in the Cinepass descriptions, yet are subject to availability and venue capacity.

Passholders may be required to pre-book sessions that have high demand as they may sell out, depending on venue capacity limits. Therefore, advanced online bookings are recommended. Passholders maybe asked to present valid photo ID for pass collection and entry to events.

All sales are final, no refunds or exchanges for change of mind, partial use, or missed events. CinefestOZ may make changes to the program as needed and kindly asks all guests to respect the festival experience for others. While we aim to make every event enjoyable and safe, attendance is at your own discretion and risk.

For more information and FAQS, please visit the HOW TO GUIDE

photography

By purchasing a ticket or attending a free event, you acknowledge and agree that you may be photographed or recorded on video. These images and videos may be used for promotional, marketing, or other purposes by the event organizers and associated partners. Your purchase and presence at the event signifies your consent to this waiver.

If you have any concerns or wish to opt out of being photographed or recorded, please contact our ticketing team prior to the event or inform the photographer and/or videographer at the event.

gift vouchers

Gift Vouchers are treated as cash and cannot be replaced if lost or stolen. Vouchers can be used to redeem products sold via the ticketing channels only. Vouchers cannot be redeemed for events ticketed by external venues. Vouchers cannot be used for any other purchases (including without limitation, candy bar purchases or any purchases from organiser partners and/or sponsors) unless expressly specified.

Vouchers cannot be returned or exchanged (whether in whole or in part) for cash. The value stated on the voucher (or remaining on the voucher after partial redemption) is expressed inclusive of GST. Any purchases which exceed the value of the gift voucher will require the holder to pay the difference in price using another form of tender. Any balance that remains on the voucher after expiry (3 years from purchase) will not be available for any use.

For more information, please visit the HOW TO GUIDE

EXCHANGES AND REFUNDS

Single Ticket Purchases: All single tickets are non-refundable but can be exchanged for tickets of the equal dollar amount or more, with the value of tickets already paid to be used as credit towards a ticket of a higher dollar amount, and the difference in amount to be paid immediately by you. Any dollar amount difference will not be refunded. Exchanges can occur before the session start time at a CinefestOZ Ticket Outlet or via online customer accounts. Single ticket exchanges are subject to availability. Credit card charges are non-refundable.

Special Events: No exchange or refund is offered on Special Events, including Busselton Premieres, In Conversation events.

For more information, please visit the HOW TO GUIDE

SOFTWARE ferve

CinefestOZ uses software provider FERVE to sell tickets and you may see their name on your bank statement after a purchase. By agreeing to our Terms & Conditions, you also agree to Ferve’s TERMS & CONDITIONS.

VARIATIONS AND AMENDMENTS

Particulars of the session or event may be changed without prior notice. Films, artists or performers may be added, withdrawn or substituted for specific performances or sessions. No refunds will be available in these instances, except as set out in these Terms or at the discretion of the Festival, however exchanges may be permitted, solely as set out above. CinefestOZ may vary these Terms and Conditions at any time, which will be binding on all ticket or Pass holders. CinefestOZ will post the varied Terms and Conditions on its website.

If you have any further questions regarding ticketing, please EMAIL or CONTACT US